Shipping policy
Shreeva Naturals
(Operated by Tradifreslthy Private Limited)
Last Updated: January 28, 2026
This Shipping Policy applies to all purchases made through:
https://www.shreevanaturals.com
By placing an order on our website, you agree to the terms outlined below.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders are not processed on Sundays or public holidays.
- Orders placed outside working hours will be processed on the next business day.
Order confirmation does not guarantee dispatch until payment is successfully received.
Delivery Timelines
Estimated delivery time from dispatch:
| Location | Estimated Delivery Time |
|---|---|
| Odisha | 2–4 business days |
| Other Indian States | 4–7 business days |
| Remote Locations | 5–10 business days |
Delivery timelines are indicative and may vary due to courier operations, weather conditions, regulatory restrictions, or other unforeseen events.
Shipping Charges
- Shipping charges are calculated automatically at checkout based on order weight and delivery location.
- Any applicable shipping fees will be displayed before payment confirmation.
- Free shipping may be offered during promotional campaigns at our discretion.
Shipping charges once paid are non-refundable, except where required under applicable law.
Order Tracking
Once your order is dispatched, tracking details will be shared via:
- Registered Email
- SMS
- WhatsApp (if provided)
Customers are responsible for tracking their shipment using the provided tracking details.
Delays in Delivery
Shreeva Naturals shall not be held liable for delivery delays caused by:
- Courier partner disruptions
- Natural disasters
- Government restrictions
- Public holidays
- Incorrect or incomplete delivery information provided by the customer
However, we will reasonably assist customers in coordinating with courier partners where necessary.
Incorrect Address or Failed Delivery
If an order is returned due to:
- Incorrect address
- Incorrect contact details
- Customer unavailability
- Refusal to accept delivery
Then:
- Re-shipping charges will be applicable
- If refund is requested, original shipping and handling charges will be deducted from the refund amount
Customers are solely responsible for providing accurate delivery details.
Damaged or Tampered Packages
If the outer packaging appears damaged at the time of delivery:
- Do not accept the package if visibly tampered
- Take clear photographs
- Notify us within 24 hours of delivery at:
📧 support@shreevanaturals.com
Claims raised after 24 hours of delivery may not be accepted.
International Shipping
Currently, we ship only within India. We do not offer international shipping services.
Limitation of Liability
Once the order is handed over to the courier partner for dispatch, responsibility for transit lies with the logistics provider.
To the maximum extent permitted by applicable law, Shreeva Naturals shall not be liable for:
- Transit delays
- Loss during transit
- Damages caused by third-party logistics providers
Our liability, in any event, shall be limited to the value of the order placed on our website.
Contact Information
Shreeva Naturals
Operated by Tradifreslthy Private Limited
Bhairiguda, Junagarh
Kalahandi, Odisha – 766014
India
FSSAI License No: 22022015000211
Contact: +91 82609 39715