Refund policy

Shreeva Naturals
(Operated by Tradifreslthy Private Limited)

Last Updated: 11 February 2026

Thank you for shopping with Shreeva Naturals. We strive to deliver high-quality, hygienically packed food products. Please read our Return & Refund Policy carefully before making a purchase.

Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

Due to the nature of food products, we maintain strict safety and hygiene standards.

Eligibility for Return

To be eligible for a return:

  • The item must be unused and unopened
  • The original product seal must be intact
  • The product must be in its original packaging
  • A valid receipt or proof of purchase is required

For safety and hygiene reasons, opened or used food products cannot be returned.

How to Initiate a Return

To request a return, please contact us at:

📧 support@shreevanaturals.com

You must contact us before sending the product. Returns sent without prior approval will not be accepted.

Return Address:

Tradifreslthy Private Limited
Bhairiguda, Junagarh
Kalahandi, Odisha – 766014
India

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

Contact us within 24 hours of delivery if:

  • The item is damaged
  • Packaging is tampered or broken
  • You received the wrong product

We may request clear photos of the product and packaging for verification.

After review, we may offer:

  • Replacement
    OR
  • Refund (depending on case evaluation)

Non-Returnable Items

The following items are not eligible for return:

  • Opened food products
  • Used products
  • Items without original packaging
  • Products damaged due to misuse or improper storage

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval status.

If approved:

  • Refund will be processed to your original payment method
  • Refund timeline: 5–7 business days
  • Shipping charges are non-refundable

Exchange / Replacement Policy

Exchange or replacement requests must be initiated within 7 days from the date of delivery.

To be eligible for exchange or replacement:

  • The product must be unused and unopened
  • The original seal and packaging must be intact
  • Proof of purchase must be provided

Once the request is approved and the returned product is received and inspected:

  • The exchanged or replacement product will be dispatched within 2–3 business days
  • Delivery of the replacement product typically takes 3–7 business days, depending on the location

Overall, customers can expect the replacement to reach them within 7–10 business days after the returned item has been received and approved.

Delivery timelines may vary due to courier operations, weather conditions, or remote locations.

Shreeva Naturals reserves the right to approve or decline exchange/replacement requests based on product condition and compliance with this policy.

Contact Information

If you have any questions regarding this policy, please contact:

Shreeva Naturals
Operated by Tradifreslthy Private Limited
Bhairiguda, Junagarh
Kalahandi, Odisha – 766014
India

Contact: +91 82609 39715
📧 support@shreevanaturals.com